Privacy Policy

Polaria, domiciled in Santa Cruz de la Sierra, Bolivia, is the data controller for the data described in this policy. You can contact us on WhatsApp through the “Contact us on WhatsApp” link at the bottom of this page.

The business that contracts the service (for example, a hair salon) is responsible for the data of its own clients. We process that data on its behalf and in accordance with its instructions.

We process only what is necessary to handle the conversation and manage the appointment:

We use the data to reply to messages, schedule and modify appointments, send reminders, and notify the business when an inquiry requires human intervention.

We also use it in aggregate form to improve the quality of the responses. In that task, we do not identify specific individuals.

We do not sell personal data or transfer it for advertising purposes.

We share only what is essential with the providers that make the service work: the messaging platform through which the conversation arrives, the calendar provider the business has connected, and our hosting services. Each of them processes the data solely to perform its function.

We keep conversations and appointments for as long as the business keeps the service active and for the period required by applicable law.

If a business stops using Polaria, we delete or anonymize its data within the following ninety days, unless we are required to keep it by a legal obligation.

You can ask us for access to your data, its correction, its deletion, or the restriction of its processing by writing to us on WhatsApp through the link at the bottom of this page. We respond within thirty days.

If you wrote to a business that uses Polaria and want to exercise your rights over that conversation, you can contact the business directly or contact us, and we will coordinate it with the business.

We encrypt data in transit and at rest, restrict internal access to what is strictly necessary, and log access. No system is infallible, but we work to make an incident unlikely and detectable.

The service is intended for businesses and adults. We do not knowingly request or process data from minors. If a business schedules an appointment for a minor, the contact data we process is that of the adult who is writing.

If we change this policy, we update the date at the top and, when the change is significant, we notify active businesses on WhatsApp. The version in force is always the one published at https://business.polariahq.com/privacy.